Privacy Policy

Welcome to RankMarg. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform.

Rankmarg ("we", "our", "us") is committed to safeguarding the privacy of students, parents, and users who interact with our services.

1. Information We Collect

1.1. Personal Information

• Full Name
• Email Address
• Phone Number (if provided)
• User ID / Account Credentials
• City, State (optional)

1.2. Academic & Activity Data

• Class or Exam Target (e.g., JEE, NEET)
• Performance data: question attempts, mastery level, time spent, accuracy
• Subscription plan and usage history

1.3. Technical Data

• Device type, browser, OS
• IP address
• Date/time of access
• Cookies and session identifiers

2. How We Use Your Information

• To personalize your practice sessions and suggestions
• To track progress, mastery, and improvement
• To manage subscriptions, trials, and payments
• To provide support and respond to inquiries
• To analyze performance trends for platform enhancement
• To send occasional updates or service-related notifications

We do not use your personal data for advertising purposes or sell it to third parties.

3. Legal Basis for Processing

We process your data based on:

• Your explicit consent (during signup or plan purchase)
• Contractual necessity (to provide the service)
• Our legitimate interest (to improve the platform and maintain security)
• Legal obligations (in case of regulatory compliance or dispute)

4. Data Retention

We retain user data for as long as your account remains active, and for a reasonable period thereafter to comply with legal, regulatory, and audit requirements.

Upon account deletion, your personal information is removed from our active systems within 30 days, except where retention is legally required.

5. Data Security Measures

We follow industry best practices to ensure data security:

• Encrypted communication (HTTPS/TLS)
• Secure storage using industry-grade servers
• Access controls for internal systems
• Regular security audits and breach detection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies & Tracking

We use minimal cookies to maintain session data and improve functionality. No third-party trackers or ad-based cookies are used.

Users may disable cookies via browser settings, but some features may become unavailable.

7. User Rights

You have the right to:

• Access your personal data
• Request corrections to your data
• Request deletion of your account and data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority (if applicable)

To exercise any of these rights, please email support@rankmarg.in from your registered account.

8. Data Sharing

We do not share data with:

• Advertisers
• Unaffiliated third parties

We may share data with:

• Payment gateways (for subscriptions)
• Government or legal authorities (if required)
• Internal service providers (under confidentiality)

9. Children's Data

Rankmarg is designed for students above 13 years of age. For users below 18, parental or guardian consent is assumed during registration. We do not knowingly collect data from children without appropriate consent.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with the effective date. You are advised to review it periodically.

11. Contact Our Legal Team

Questions or Concerns?

Legal & Compliance Team – Rankmarg

Email: support@rankmarg.in